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Call Center


The call center is an area in which there are several agents, generally qualified on the subject to be dealt with, in which calls are made both by these agents and by customers or other companies.

For example, a call center that is widely used is the customer service center hired by companies to solve problems or questions they may have.

When searching for supplier companies dedicated to this service, demanding companies must take into account a series of considerations in order to facilitate the entire search process.



The traditional technologies used in call centers are as follows:

  • Telephone infrastructure
  • Data Infrastructure
  • Inbound call distributor
  • Interactive Voice Response System
  • Call Recorder
  • Marker or dialer, assisted, progressive or automatic and predictive; if it is an outbound call center.

The above list presents a number of services associated with the call centre activity, however, the final company with which the services are contracted may present more or less services than those specified above, so it is an indicative list for the requesting company.



Incoming call service:

  • Customer Service
  • Technical Service Support
  • Customer Loyalty
  • Calls from Subscriptions and Cancellations
  • Order Placement


Outgoing call service:

  • Arranging Commercial Appointments
  • Database Optimization
  • Telephone Surveys
  • Telesales or Telemarketing
  • Event Attendance Confirmation
  • Relationship Marketing
  • Collection of Defaulters


When searching for supplier companies dedicated to this service, requesting companies must take into account a series of considerations in order to facilitate the entire search process.



There are two types of companies with which the services determined above can be contracted. The first relates to physical companies, which offer their services through a specific headquarters or office. The second type relates to online companies, which operate through the Internet. Both types have similar associated benefits, since they offer the same services (each one referring to the type of activity they offer) but the contracting will be different depending on the type of business chosen. In this sense the commitment to carry out the activity can be signed in an office or by sending an email accepting the terms of the contract. Although you have given the form of contracting, both have the same validity and reliability. The most common types of contracts when it comes to agreeing on these types of services are usually the following. In general, the contract for the provision of services. More specifically, we find the leasing contract and the renting contract. In order to enable the requesting company to have an overview of the type of contract it will be entering into, some standard contracts are presented on the website.



In order to provide information and recruitment services between companies, Servicities has developed contracts and whitepapers of our services. Thus, we offer you a series of downloadable documents (only in Spanish).

A pesar de que la mayoría de las empresas cuidan al máximo sus acciones de marketing y comunicación para conseguir una buena imagen, no se preocupan tanto de otros aspectos como la atención al cliente.
Conseguir una agenda bien organizada debe de ser uno de los pilares fundamentales de cualquier empresa, así como de cada uno de sus trabajadores. Concertar citas y reuniones con criterio y optimización del tiempo es indispensable para llevar a cabo una buen gestión de nuestro tiempo y agenda.
Definir y priorizar las tareas dentro de la empresa es una cuestión de suma importancia en cualquier tipo de compañía. Sin embargo, esta labor se convierte en algo mucho más relevante para autónomos y pymes, ya que éstos cuentan con unos recursos muchos más escasos.